"hi radio shack person; i'd like to use my replacement plan to get a new pair of earphone buds because one of the buds has a short in it." "ok, so what you have to do to use your plan is buy another pair first and then we'll send you a rebate in the mail and then you can come back into our store with that and we'll give you your money back. "uh..." "so, is this your mailing address?" "almost. you're missing the apartment number." "wait. so you can't get mail without the apartment number?" "no, it just goes back to where it came from. it's happened to me before." "shit." "(thinking to myself: 'the radio shack person just said 'shit'; hmm...')" "so, i have to call it in because i can't manually change a customer's address from a store. this is going to take a few minutes." "huh?" "hi. yes, so i'm working with a customer who's got this replacement plan that she wants to use to get some product called earbud-something." (thinking to myself: the radio shack person just said 'earbud something' and revealed my gender to the wizard behind the curtain.)" "the customer's e-mail? it's k as in kite, r as in red, n as in nancy, underscore, h as in house, double n as in nancy, and h as in house at yahoo dot com. yes. two n's. (heavy sigh by radio shack person) again? ok, so, it's k as in kite, r as in red, n as in nancy, underscore, h as in house, n as in nancy, n as in nancy, and h as in house. yeah." "um..." "so, we can also just e-mail the rebate coupon to the customer and not mail it? ok. ok, miss, so we can e-mail the rebate coupon to you, but your address has been updated. so, when you get home, check your e-mail and you'll find your rebate coupon. just print it out or send it to your phone and then come back to our store and show us the e-mail on your phone and we'll give you your money back. while i'm waiting on the confirmation number for your order, can i upgrade your phone for you?" "huh?! no, i have a phone. it works." "yes, but you can upgrade it." "(thinking to myself: 'so that it turns into what?') no thank you." "ok. so can i interest you in our 2 year or 3 year replacement plan in case your earphone buds get a short in them again?" "(thinking to myself: 'the radio shack person just called my product by its product god-given name. and also, 'buddy, are you kidding me?') i,..uh...No." "no?" "No." "uhh..."